WORKSHOPS:

Do I need any Pottery experience to do the workshop?

- No, these are guided step-by-step beginners pottery workshops which are for everyone of all ages. 

I have done Pottery before, can I still do the workshop?

- Yes, you are still welcome to join us and create something beautiful. 

Do I need to bring anything for the workshop?

- Just yourself and an open mind and heart to enjoy the creative experience. 

What do I need at my house for you to do the workshop?

- Just a table and chairs for you and your family and/or friends to work from.

My house or venue is further than the 10 km radius from Sandown, JHB, can I still book the workshop with you?

- Yes, you are welcome to still book the workshop with us. We will just send you an invoice for the additional travel costs.

PAYMENT

Our online store accepts payments through:

EFT - Proof of payment will be required before releasing your order

Shopstar, SnapScan and Yoco - Credit card payments through Stopstar, SnapScan and Yoco.

SHIPPING

Local shipping - Door-to-door Courier

All orders will be delivered with our courier service within 3-7 days of placing your order.

We will contact you via email to confirm that your order is on its way to you and to provide the tracking number.

International shipping

We do provide International shipping and this option is available during check out.

RETURNS & EXCHANGES

With the exception of shipping breakages, we do not accept refunds or exchanges. Please read over the description of your item(s) thoroughly before purchasing and make sure you ordered the item you wanted. You are buying handmade items so naturally there will be some variations in shape and glaze. The colour in the images may vary from screen to screen. No two items will be exactly the same in size or colour. 

If your item breaks during transit, please refer to "Breakages During Shipment" for more details.

BREAKAGE DURING SHIPPING

We do our absolute best to package each item securely so that it reaches you safely. However, ceramics are incredibly fragile and unfortunately, once it leaves our hands it is out of our control.

If an item arrives broken, don't panic! Simply contact us and send us a photo of the damaged item within 7 days and we will gladly refund you or send you a replacement if we have stock of the item. You do not need to return the damaged item, simply dispose of it carefully.

CUSTOM ORDER LEAD TIME

A custom order or an item made to order can take between 4-6 weeks.

WHOLESALE

Thank you for your interest in wanting to purchase our products wholesale. 

Please send us an email with regards to your request and let us know if there is a particular product that you would like to order. We will then be able to provide you with our wholesale pricelist. 

Once the order has been confirmed, we will provide an invoice and request a 50% deposit to be paid before we can start your order. The products will be made to order and as a result cancellations or changes to the order cannot be accepted more than 7 days after the order has been received. The final payment will be requested once the products are ready to be delivered. 

The lead time for an order is 4-6 weeks but is subject to change depending on the quantity ordered.

Note: All orders must be checked for damages on receipt. In the event of damages during transport, please notify us and provide pictures of the damages. We will then make the necessary arrangement to provide the replacement stock to you.